Acceptable Use Policy

1. Messaging rules

• Only message people who contacted you or gave you permission. No purchased, scraped or rented contact lists.
• No spam, unsolicited bulk messages, chain messages or deceptive marketing.
• Honour every opt-out ("stop", "لا تراسلني") promptly.
• Follow Meta's WhatsApp Business Messaging and Commerce policies and use approved templates outside the 24-hour window.

2. Prohibited content & businesses

You may not use Rafeeq for anything illegal or harmful, including:

• fraud, scams, phishing, pyramid schemes, fake reviews or impersonating another person or business;
• harassment, threats, hate speech, or content that exploits or endangers children;
• adult sexual services, illegal drugs, weapons, counterfeit goods, unlicensed gambling, or any product WhatsApp's Commerce Policy prohibits;
• unlicensed regulated activities (for example medical, financial or legal services without the required licence);
• content that infringes intellectual property or privacy rights, or violates the laws of the UAE or of the country where you operate.

3. Using the AI responsibly

• Configure the assistant only with true, current information about your own business.
• Do not instruct it to deceive customers, deny being automated when sincerely asked, pressure vulnerable people or make claims you cannot support.
• Do not use it to diagnose, prescribe, or give individual medical, legal or financial advice.
• Do not ask customers to send card numbers, passwords, one-time codes or national ID numbers in chat.
• Do not attempt to jailbreak, manipulate or extract the assistant's instructions, or use it for purposes unrelated to your business.

4. Security & platform integrity

• No unauthorised access, probing, scanning or penetration testing — ask us first at [email protected].
• No overloading, flooding or attempting to bypass rate limits, usage limits or protection systems.
• No reverse engineering, scraping, reselling or sharing accounts outside your organisation.
• No uploading malware or using the Service to attack anyone.

5. Enforcement & reporting

We may investigate suspected violations and, without liability, remove content, block numbers, limit features, suspend or terminate accounts, and report illegal activity to the authorities or to Meta.

Report abuse or a security issue to [email protected].